📙Standard Operating Procedures (SOPs)

• Budgets and Cash Forecast Procedure
• Creating a Top-up with the same Monthly Repayment SOP
• Customer Departure SOP
• Customer Identity Verification SOP
• Customer Onboarding SOP
• Following-up with New Online Customers SOP
• Loan Disbursements (Loan Proceeds) SOP
• Loan Payout Report SOP
• Insurance Renewal and Processing SOP
• In-Person Loan Application (iPad & LMS) SOP
• Online Loan Application Processing SOP
• Receivables: Statements Distribution SOP
• Cash Management SOP
• Loan Payment Processing: Batch SOP