Collection | Type | Document Name | Review / Renewal Date |
Sales and Marketing Proposal | Policy | Public Relations Strategy | n/a |
Policy | Sales and Marketing Policy | 20/08/2026 | |
Policy | Pip Character Development | n/a | |
SOP | Customer Relationship Management (CRM) Training SOP | 20/08/2026 | |
SOP | Customer Reception Flow (Customer Experience/Excellence Officer) | 24/07/2026 | |
Guideline | CRM Navigation Guidelines (Access, Web, Instructional) | n/a | |
Guideline | Agent Onboarding Guidelines & SOP | 04/09/2026 | |
Guideline | Marketing To Win | n/a | |
Template | Customer Day Event Template | n/a | |
Template | FAQ Template | n/a | |
Template | Agent Contact Details & Agency Agreement | n/a | |
Template | Marketing Schedules (PR/Blog, Email, Events, Social Media) | n/a | |
Checklist | Daily Communications and Content Checklist | Monthly | |
Checklist | Master To-Do List | Monthly | |
Credit and Loan Management | Policy | Budgets and Cash Forecast Policy | 24/07/2026 |
Policy | Cash Management Policy | 24/07/2026 | |
Policy | Credit and Loan Approval Policy | 24/07/2026 | |
Policy | Customer Complaint Resolution Policy | 24/07/2026 | |
Policy | Customer Data Privacy Policy | 24/07/2026 | |
Policy | Data Retention and Disposal Policy | 24/07/2026 | |
Policy | Accounting Software (Xero) Usage Policy | 24/07/2026 | |
Policy | Insurance Renewal and Processing Policy | 11/09/2026 | |
Policy | Customer Identity Verification Policy | 17/12/2026 | |
SOP | Budgets and Cash Forecast Procedure | 24/07/2026 | |
SOP | Creating a Top-up with the same Monthly Repayment SOP | 03/09/2026 | |
SOP | Customer Departure SOP | 24/07/2026 | |
SOP | Customer Identity Verification SOP | 17/11/2026 | |
SOP | Customer Onboarding SOP | 24/07/2026 | |
SOP | Following-up with New Online Customers SOP | 24/07/2026 | |
SOP | Loan Disbursements (Loan Proceeds) SOP | 24/07/2026 | |
SOP | Loan Payout Report SOP | 24/07/2026 | |
SOP | Insurance Renewal and Processing SOP | 11/09/2026 | |
SOP | In-Person Loan Application (iPad & LMS) SOP | 07/08/2026 | |
SOP | Online Loan Application Processing SOP | 24/07/2026 | |
SOP | Receivables: Statements Distribution SOP | 24/07/2026 | |
SOP | Cash Management SOP | 24/07/2026 | |
SOP | Loan Payment Processing: Batch SOP | 24/07/2026 | |
Guideline | Loan Platform Flow | Bi-annual/Annual | |
Finance and Accounting | Policy | Accounting Policy / Bank Deposits Policy / Payroll Policy | 24/07/2026 |
Policy | Financial Reporting Policy / Accounts Payable Policy | 24/07/2026 | |
Policy | Management Accounts (Preparation) Policy | 30/07/2026 | |
Policy | Risk Management Framework Policies and Procedures | 24/07/2026 | |
Policy | Regulatory Compliance Policies and Procedures | 11/09/2026 | |
SOP | Monthly Management Accounts (Preparation / Bad Debt / VAT) | 17/09/2026 | |
SOP | Payables: (Approve Bills, Customer Payments, Pay Bills, POs) | 25/07/2026 | |
SOP | Payables: (Post Bills, Review & Update Groups, Vendor Recon) | 14/09/2026 | |
SOP | Petty Cash (Reconciliation & Management) | 12/09/2026 | |
SOP | Bank Reconciliation and Bank Statement Import | 24/07/2026 | |
SOP | New Customer Count & Loanbook Calculations | 24/07/2026 | |
SOP | PPM Processing (Private Placement) | 24/07/2026 | |
SOP | Director's Fees / Dividends / Interest Schedule SOP | 18/12/2026 | |
SOP | Receivables: (Credit Card Processing, Review & Update Groups) | 11/09/2026 | |
SOP | Training Accounting Staff | 24/07/2026 | |
SOP | Internal Fund Transfers & Updating Payout Report | 06/08/2026 | |
Guideline | On-site inspection list | Bi-annually/ Annually | |
Template | CFAL Deposit / Redemption Templates | TBA | |
Checklist | Monthly Management Accounts Preparation Checklist | TBA | |
Checklist | Peggy Checklist | n/a | |
Debt and Recovery | Policy | Debt and Recovery Policy / Deceased Client Policy | 04/09/2026 |
Policy | Loan Charge-Offs and Xero Collections Policy | 04/09/2026 | |
Policy | Retired Delinquent Clients Policy | 04/09/2026 | |
Policy | Customer Identity Verification Policy | 17/12/2026 | |
SOP | Adding Repossessed Vehicle Inventory SOP | 04/09/2026 | |
SOP | Collections and Repossession: Monthly Tasks SOP | 24/07/2026 | |
SOP | Debt and Recovery SOP | 04/09/2026 | |
SOP | Deceased Delinquent Client SOP | 27/08/2026 | |
SOP | Loan Charge-Offs and Xero Collections SOP | 24/07/2026 | |
SOP | Receivables: Late Fees SOP | 04/09/2026 | |
SOP | Retired Client SOP | 04/09/2026 | |
SOP | Customer Identity Verification SOP | 17/11/2026 | |
Template | Demand Letters (Final / Legal) | Bi-annually/ Annually | |
Template | Notices (Delinquency, Overdue, Reminders, Satisfactory) | Bi-annually/ Annually | |
Template | Excel Loan History & Valuation Reports | Bi-annually/ Annually | |
Compliance | Policy | AML / CFT / Proliferation Financing (AML/CFT/PF) | Bi-annually/ Annually |
SOP | Business Continuity and Disaster Recovery Plan (BCDR) | Bi-annually/ Annually | |
SOP | Certificates of Good Standing (Easyterms / Easy Holdings) | Bi-annually/ Annually | |
Document | Mission, Vision and Values | TBA | |
Document | Easyterms Compliance Manual | TBA | |
Human Resources | Policy | Employee Handbook | Bi-annually/ Annually |
Policy | Code of Conduct | 24/07/2026 | |
Policy | Equal Opportunities and Anti-Harassment | 04/09/2026 | |
Policy | Employee Data Protection | 15/09/2026 | |
Policy | Health and Safety Policy | 18/09/2026 | |
Policy | Staff Recruitment, Education and Training Policy | 25/07/2026 | |
SOP | Disciplinary / Grievance Policies and Procedures | 04/09/2026 | |
SOP | Health and Safety SOP | 18/12/2026 | |
Form | Multi-Purpose Incident Reporting Form | 18/12/2026 | |
SOP | Staff Onboarding & Offboarding Procedures | 04/09/2026 | |
SOP | Staff Recruitment, Education and Training Procedure | 04/09/2026 | |
Template | Job Descriptions (JD) and Interview Questions (IQs) | Biannually/ Annually | |
Template | Organisational Chart / New Appointment Documents | Biannually/ Annually | |
Template | Employee 360 Feedback & Appraisal Forms | Biannually/ Annually | |
Checklist | Staff Onboarding & Offboarding Checklists | Biannually/ Annually | |
IT and Networking | Policy | Data Security Policy | 24/07/2026 |
SOP | Computer Allocation & Setup SOP | Monthly | |
SOP | iPad / iPhone Setup & Allocation SOP | Monthly | |
SOP | Network Configuration / Online Services Agreement | TBA | |
SOP | Relevant Software's Client Business Continuity Plan | 01/11/2026 | |
Office & Facilities | Policy | Fire Safety Policy | 11/08/2026 |
Fire Safety Certificate | 01/04/2026 | ||
Policy | Office Tidiness Policy | 11/08/2026 | |
Policy | Office Access & Physical Security | 18/12/2026 | |
SOP | Office Opening and Closing SOP | 18/12/2026 | |
SOP | Office Tidiness SOP | 07/09/2026 | |
SOP | Cleaning and Maintenance SOP | 18/12/2026 | |
SOP | Maintenance Request Form | 18/12/2026 | |
Guideline | Phone Hold & Out-of-Office (OOO) Best Practices | Monthly | |
Checklist | Office Opening & Closing Security Checklist | Monthly | |
Checklist | Monthly Operational Inventory / Weekly Facilities Insp. | Monthly | |
Compliance Calendar | Calendar | Compliance and Reporting Calendar - 2025 | Monthly |