1. Staff Welfare

• 1.1 Staff need to be given clear direction about what the priorities of the business are, this can be achieved by having well thought out continuity strategies in place. Ensure that you monitor staff more closely to ensure that their welfare is maintained (e.g. regular breaks due to increased intensity or pressure of work, and support in case their normal duties change).

• 1.2 Staff must be made aware of what communication methods are going to be used so they can find out the latest information, especially if they are going to be working from home or a different location than normal. If staff are going to be working from a different location, ensure that they know where the location is (provide a map and or directions if necessary) and they are able to get there and get access.

2. Communicating With Staff

• 2.1 The manager for the business or the designated staff member will keep staff up to date by the following methods:

• Telephoning staff and passing on essential information.

  • Mobile phone text cascade of information if appropriate.

• Information may be available via www.easypayday.loans, depending on the reason for the disruption.

• 2.2 Staff should be given the opportunity to feedback any comments they may have after the response phase and the service has returned to normal. This may be in the form of a structured debrief or more informally.

• 2.3 Managers who suspect that staff members have suffered undue stress or even trauma from the business disruption must consider providing assistance for those staff that have been affected.

3. Media/Public Information

• 3.1 In the event of a major disruption to the business, the business communications lead must be contacted to inform them of what has happened and the estimated length of the disruption and possible impacts of the disruption.

• 3.2 Depending on the severity of the disruption and which groups of stakeholders are affected, the following steps should be taken: formation may be disseminated on the company website, social media or other media.

4. Other Emergency Contacts